COVID-19 Updates

We are committed to maintaining an environment that helps keep our guests safe.

Last Updated July 10, 2020

At Delaware North at Shenandoah National Park, we are focused on creating an experience that delights every guest. The health and safety of our employees and guests is always our highest priority.

Our comprehensive Rest Assured™ program has introduced new health and safety standards aimed at helping to keep guests and employees safe while slowing the spread of COVID-19. It includes bolstered hygiene protocols to meet or exceed best-practice guidelines of the U.S. Centers for Disease Control and Prevention (CDC).

After careful consideration with State and County health officials, we had temporarily closed our lodging, retail and food services and reservation office. But now we are excited to be reopening.

Please reference the important information below for our guests:

  • Masks or other face coverings are required to be worn inside all public buildings.
  • Guests will not be permitted to enter if they are sick or if they have come into contact with someone who is sick during the last 14 days.
  • Staff will not enter guest rooms for cleaning service during the guest's stay. Instructions will be given at check-in on how to get additional linens, if needed.
  • Continental breakfast is no longer available (all locations).
  • In-room coffee will not be available. Guests will be given a voucher at check-in to get coffee at the Grab 'n Go.
  • Dining rooms are limited to a 50% seating capacity.
  • Rollaway beds are currently unavailable.

 

OPENING SCHEDULE

Friday, May 29:

Big Meadows Wayside - Mile 51

  • Hours: 9 AM to 5 PM

Thursday, June 11:

Elkwallow Wayside - Mile 24.1

  • Hours: 9 AM to 5 PM

Skyland - Miles 41.7 & 42.5

  • Grab 'n Go
    • Hours: 8 AM to 4 PM
  • Pollock Dining Room (Limited menu options available which can be ordered for take-out)
    • Hours: 12 PM to 8 PM
  • Mountain Taproom (Limited menu options available which can be ordered for take-out)
    • Hours: 12 PM to 8 PM
  • Gift Shop
    • Hours: 9 AM to 5 PM
  • Stables
    • Guided horseback and pony rides are current not available at Skyland. We will update this as soon as new dates are provided.
  • Loft Mountain Wayside Campstore - Mile 79.5
    • Hours: 9 AM to 5 PM

Tuesday, June 23:

  • Skyland Gift Shop Hours: Mon-Fri 8:30 AM - 6:30 PM; Sat 8:30 AM - 8 PM; Sun 8:30 AM - 6:30 PM

Thursday, June 25:

Big Meadows Lodge - Mile 51

  • Grab 'n Go
    • Hours: 7 AM to 3 PM
  • Spottswood Dining Room (Limited menu options available which can be ordered for take-out)
    • Hours: 12 PM to 8 PM
  • Taproom (Limited menu options available which can be ordered for take-out)
    • Hours: Monday-Thursday 4 PM to 8 PM; Friday-Saturday 12 noon to 8 PM
  • Gift Shop
    • Hours: 9 AM to 5 PM

Friday, June 26:

Loft Mountain Wayside - Mile 79.5

  • Hours: 9 AM to 5 PM

Monday, June 29:

Skyland - Miles 41.7 & 42.5

  • Pollock Dining Room
    • Hours: Mon-Fri 12 PM to 2:30 PM and 4 PM to 8 PM; Sat-Sun 12 PM - 8 PM
  • Mountain Taproom
    • Hours: 2 PM to 9 PM Daily

The Whisky-Wine shuttle excursion has been paused this season until further notice. Some services may be limited or unavailable due to the need for thorough sanitation requirements for social distancing measures.

 

New Reservations:

We are currently accepting reservations for upcoming dates. You can book online or please call us at 877-847-1919 from 9 AM - 9 PM EDT.

 

Updated Cancellation Policy:

As part of our newly established Rest Assured™ program, we have created a new cancellation policy that provides our guests with the confidence of flexibility during this unprecedented situation that affects all Delaware North Parks and Resorts destinations.

Under this policy, all reservations arriving after July 1, 2020 may be changed or canceled at no charge by 4:00 pm EDT 2 days before the scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.

Thank you for your understanding, and please stay safe.


P.O. Box 727, Luray, Virginia 22835 | 877-847-1919