Service Updates

We are committed to maintaining an environment that helps keep our guests safe.

At Delaware North at Shenandoah National Park, we are focused on creating an experience that delights every guest. The health and safety of our employees and guests is always our highest priority.

Our comprehensive Rest Assured program has introduced new health and safety standards aimed at helping to keep guests and employees safe while slowing the spread of COVID-19. It includes bolstered hygiene protocols to meet or exceed best-practice guidelines of the U.S. Centers for Disease Control and Prevention (CDC).

Please reference the important information below for our guests:

  • Guests will not be permitted to enter if they are sick or if they have come into contact with someone who is sick during the last 14 days.
  • Staff will not enter guest rooms for cleaning service during the guest's stay. Instructions will be given at check-in on how to get additional linens, if needed.
  • Day-use tickets are required for hiking Old Rag Mountain. For more information about the Old Rag day-use ticket pilot program, please visit www.nps.gov/shen/planyourvisit/faqs-oldrag.htm

 

Operation Status Hours

Skyland

Skyland Open 24 hours
Staff will not enter guestrooms for cleaning service during the guest's stay.
Pollock Dining Room Open 7:30 AM - 9:30 AM
12 PM - 2:30 PM
5 PM - 9 PM
Mountain Taproom Open 3 PM - 9 PM

Lewis Mountain Cabins

Lewis Mountain Cabins Open 9 AM - 5 PM
On-call staff available after hours
 Staff will not enter guestrooms for cleaning service during the guest's stay.

Big Meadows Lodge

Big Meadows Lodge Open 24 hours
 Staff will not enter guestrooms for cleaning service during the guest's stay.
Spottswood Dining Room Open 7:30 AM - 9:30 AM
12 PM - 2:30 PM
5 PM - 9 PM
New Market Taproom Open 3 PM - 9 PM

Waysides

Big Meadows Wayside Open 9 AM - 5 PM (Sun-Thurs)
9 AM - 7 PM (Fri-Sat)
Elkwallow Wayside Open 9 AM - 6 PM
Loft Mountain Wayside Open 9 AM - 5 PM
Loft Mountain Campstore, Showers & Laundry are available

 

New Reservations:

We are currently accepting reservations for upcoming dates. You can book online or please call us at 877-847-1919 Monday-Friday from 9 AM - 9 PM EST, Saturday-Sunday 12 PM - 8:30 PM EST. Please Note: our call center is experiencing a higher than usual call volume. If you need to contact a reservations agent, please be aware that your time on hold may be longer than normal. Alternately, you may book your reservation online. We apologize for any inconvenience this may cause.

 

Updated Cancellation Policy:

As part of our newly established Rest Assured program, we have created a new cancellation policy that provides our guests with the confidence of flexibility during this unprecedented situation that affects all Delaware North Parks and Resorts destinations.

Under this policy, all reservations may be changed or canceled at no charge* by 4:00 pm EDT 2 days before the scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.

*Excludes reservations booked under the Advance Purchase Rate, which are non-refundable.

Thank you for your understanding, and please stay safe.


P.O. Box 727, Luray, Virginia 22835 | 877-847-1919