Service Updates

We are committed to maintaining an environment that helps keep our guests safe.

At Delaware North at Shenandoah National Park, we are focused on creating an experience that delights every guest. The health and safety of our employees and guests is always our highest priority.

Please reference the important information below for our guests:

  • Towel and trash service is provided daily on multi-day stays. Full housekeeping service will be provided on the 3rd day of extended stays.
  • Day-use tickets are required for hiking Old Rag Mountain. For more information about the Old Rag day-use ticket pilot program, please visit


Operation Status Hours


Skyland Open 24 hours
Pollock Dining Room Open 7:30 AM - 9:30 AM
12 PM - 2:30 PM
5 PM - 9 PM
Mountain Taproom Open 3 PM - 9 PM

Lewis Mountain Cabins

Lewis Mountain Cabins Open 9 AM - 5 PM
On-call staff available after hours

Big Meadows Lodge

Big Meadows Lodge Open 24 hours
  Spottswood Dining Room   Open 7:30 AM - 9:30 AM
12 PM - 2:30 PM
5 PM - 9 PM
New Market Taproom Open 3 PM - 9 PM


Big Meadows Wayside Open 9 AM - 5 PM (Sun-Thurs)
9 AM - 7 PM (Fri-Sat)
Elkwallow Wayside Open 9 AM - 6 PM
Loft Mountain Wayside Open 9 AM - 5 PM
Loft Mountain Campstore, Showers & Laundry are available


New Reservations:

We are currently accepting reservations for upcoming dates. You can book online or please call us at 877-847-1919 Monday-Friday from 9 AM - 9 PM EST, Saturday-Sunday 12 PM - 8:30 PM EST. Please Note: our call center is experiencing a higher than usual call volume. If you need to contact a reservations agent, please be aware that your time on hold may be longer than normal. Alternately, you may book your reservation online. We apologize for any inconvenience this may cause.


Updated Cancellation Policy:

We have created a new cancellation policy that provides our guests with the confidence of flexibility during this unprecedented situation that affects all Delaware North Parks and Resorts destinations.

Under this policy, all reservations may be changed or canceled at no charge* by 4:00 pm EDT 2 days before the scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.

*Excludes reservations booked under the Advance Purchase Rate, which are non-refundable.

Thank you for your understanding, and please stay safe.

P.O. Box 727, Luray, Virginia 22835 | 877-847-1919