At Delaware North at Shenandoah National Park, we are focused on creating an experience that delights every guest. The health and safety of our employees and guests is always our highest priority.
Our comprehensive Rest Assured program has introduced new health and safety standards aimed at helping to keep guests and employees safe while slowing the spread of COVID-19. It includes bolstered hygiene protocols to meet or exceed best-practice guidelines of the U.S. Centers for Disease Control and Prevention (CDC).
Please reference the important information below for our guests:
We are currently accepting reservations for upcoming dates. You can book online or please call us at 877-847-1919 Monday-Friday from 9 AM - 9 PM EST, Saturday-Sunday 12 PM - 8:30 PM EST. Please Note: our call center is experiencing a higher than usual call volume. If you need to contact a reservations agent, please be aware that your time on hold may be longer than normal. Alternately, you may book your reservation online. We apologize for any inconvenience this may cause.
As part of our newly established Rest Assured program, we have created a new cancellation policy that provides our guests with the confidence of flexibility during this unprecedented situation that affects all Delaware North Parks and Resorts destinations.
Under this policy, all reservations may be changed or canceled at no charge* by 4:00 pm EDT 2 days before the scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.
*Excludes reservations booked under the Advance Purchase Rate, which are non-refundable.
Thank you for your understanding, and please stay safe.